Frequently Asked Questions
Everything you need to know about your SAU LEE experience.
Where does SAU LEE ship?
We offer worldwide shipping. Domestic orders within the US typically arrive in 3-5 business days, while international shipping times vary by destination and selected shipping method.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I find my correct size?
Each product page features a detailed size guide. Our collections generally follow standard US sizing, but we recommend checking specific measurements for our signature cheongsam-inspired silhouettes.
Are duties and taxes included for international orders?
For international shipments, duties and taxes are calculated at checkout for most countries to ensure a seamless delivery experience without unexpected fees upon arrival.
How should I care for my SAU LEE garments?
To preserve the delicate fabrics and intricate details of our dresses, we recommend professional dry cleaning only unless otherwise specified on the garment's care label.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.